This Privacy Policy explains how Shenzhen Xiangqisheng Trading Co., Ltd. (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit https://calowv.com (the “Site”) or place an order for our phone cases and related services. By using the Site, you agree to the practices described in this policy. Last updated: September 5, 2026.
1. Who We Are
Shenzhen Xiangqisheng Trading Co., Ltd. is a trading company based in Shenzhen, China, specializing in the design, wholesale, and export of phone cases for iPhone 12 to iPhone 18, including genuine leather, cork, and PU cases, with OEM/ODM customization services. You can contact us at info@calowv.com.
2. Information We Collect
Information you provide to us:
- Contact details such as your name, company name, email address, phone or WhatsApp number, and country.
- Order information such as billing and shipping addresses, product selections, and order history.
- Content you send us, including inquiries, quotation requests, and messages submitted through our contact or request-a-quote forms.
Information collected automatically: When you visit the Site, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.
Payment information: Payments are processed by trusted third-party payment providers. We do not collect or store your full credit or debit card details on our servers.
3. How We Use Your Information
- To respond to your inquiries and provide quotations.
- To process, fulfill, and deliver your orders, including coordination with logistics partners.
- To provide after-sales services such as returns, exchanges, and support.
- To send you order updates and, with your consent, marketing communications about our products.
- To maintain and improve the Site, prevent fraud, and comply with applicable legal obligations.
4. Cookies
The Site uses cookies to operate properly and to improve your browsing experience. Essential cookies are required for features such as your shopping cart and account session. We may also use analytics cookies to understand how visitors use the Site. You can disable cookies in your browser settings; however, some parts of the Site may not function correctly without them.
5. How We Share Your Information
We do not sell your personal information. We only share information with third parties when it is necessary to provide our services, including:
- Payment providers, to process your transactions.
- Shipping and logistics companies, to deliver your orders.
- IT and hosting service providers that support the Site.
- Government authorities or other parties when required by law or to protect our legal rights.
All third parties are only permitted to use your information for the specific purposes described above.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, such as maintaining order records and providing after-sales support, or as required by applicable law.
7. International Transfers
As an exporter serving customers worldwide, your information may be processed outside of your country of residence for order fulfillment and customer service. We take reasonable steps to protect your information wherever it is processed.
8. Your Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to withdraw any consent you have given at any time. To exercise these rights, please contact us at info@calowv.com and we will respond within a reasonable period.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@calowv.com.