Ordering Guide

How ordering works at CALOWV, from browsing the catalogue to delivery. Wholesale pricing, minimum order quantities and lead times are confirmed per item before you commit.

Step 1 — Browse the catalogue

Use the product categories or the search box to find the items you need, for example screen assemblies, batteries, cases, cables or repair tools. Note the product name, the model it fits and any colour or specification you require.

Step 2 — Send your requirements

Send a quote request with your model list, the quantity per item and your destination country. The more detail you give, the faster we can answer.

Step 3 — We confirm the commercial terms

We reply with availability, minimum order quantity, unit price, packing details, lead time and the shipping options for your destination.

Step 4 — Proforma Invoice

We issue a Proforma Invoice with the confirmed items, quantities, prices, Incoterm and payment terms. Nothing goes into production until you approve it.

Step 5 — Payment

Payment is made according to the terms stated on the Proforma Invoice. Bank details are only ever sent on our official Proforma Invoice or on a document issued by our company email address — please verify before transferring funds.

Step 6 — Production, quality control and packing

We prepare the order and run our outgoing inspection. Inspection photos or videos of the packed goods can be provided on request before dispatch.

Step 7 — Shipment and after-sales

We ship using the agreed method and send you the tracking number and documents. If anything arrives defective, damaged or incorrect, contact us within 7 days of delivery with photos so we can arrange a replacement or credit, as described in our Refund and Returns Policy.